By signing up for any of our web hosting services (including collocation),
or using your connectivity account server space (also known as "tilde"
or "free" space), you agree to the conditions and terms listed
on this page. The Acceptable Use Policy on this page applies to those
services only. For our standard AUP please click
Midcoast Internet Solutions is not liable for any damages that result
from any of our servers for any reason whatsoever. Midcoast Internet
Solutions will not be responsible for any damages resulting from deletion
of a web site or disconnection of a collocated server for any reason.
Hosting of any illegal or adult content such as pornography, pirated
software, warez sites or hacker software is strictly prohibited. Websites
and servers found with this content will be immediately shut down.
System and or Network Abuse
Any attempt to damage, compromise the security of, or otherwise cause
harm to any Midcoast Internet Solutions server, employee or customer
accounts is strictly prohibited. This activity will result in the immediate
and permanent removal of the account. This activity may result in legal
Sending spam (the sending of unsolicited commercial e-mail), from or
through any MIS server is prohibited. Midcoast Internet Solutions will
be the final decision maker in all potential spam violation situations.
All bills sent out by MIS are due when they are received. MIS does not
bill in advance of services but instead, after the service period is
complete. MIS will lock accounts that fall into delinquent status. This
means the web site or server during that period will be shut down. We
also reserve the right to delete any web sites, or unplug any server
at any time of a customer that falls into delinquency. Deletion of a
web site means any uploaded materials will be destroyed. We are not
responsible for material left on our servers, or customer servers that
are abandoned. Customer servers left behind for more than 30 days with
no contact to MIS are considered abandoned, and MIS will assume ownership
at this point. This policy only applies to customer accounts that are
Midcoast Internet Solutions DOES NOT provide technical support for designing
or uploading web pages. We do provide an online help area for uploading
via FTP. This area is available in our web hosting help area.
Midcoast Internet Solutions (MIS) will provide FTP settings for hosting
customers. These are basic settings that work with standard FTP programs
like WS-FTP and Fetch. MIS will not teach customers how to use FTP programs.
We will not provide any upload support beyond giving basic settings.
MIS does not upload change, troubleshoot, or alter customer web pages.
Any alteration to the web sites content is considered web page design.
MIS does not provide computers or terminals to upload web pages.
MIS will be glad to point customers who need help to proper channels
to get support. These channels may include taking a class on basic web
design and uploading, as well as our list of local web designers.
Domain Hosting and Collocation services do not provide you with any
ability to connect to, and use, the Internet. By signing up for the
Domain Hosting or Collocation services, you are signing up for a service
with charges that are not related to any internet connection account
you may, or may not, already have.
Web Designers / FTP Clearance
Midcoast Internet is happy to work with competent Web Designers. A Web
Designer must have a method for uploading to our servers and must be
familiar with that process. We will work with Web Designers to give
them FTP settings. We will also work with Web Designers who need security
clearances to do FTP work on our servers. The Hosting customer must
give all username and password information to their designer, and must
also inform Midcoast Internet if a designer needs to work directly with
us. We will only work with designers once the customer has given us
the approval to work with them. This is done to protect the interests
of all our customers on our domain servers.
Security of our customers and our servers is always an important issue.
Unfortunately it doesn't always make things as convenient. However in
today's open electronic world, it is very necessary. For this reason
Midcoast Internet Solutions must take measures to ensure server security
is not compromised.
Each customer chooses a user name and a password for their account.
It is essential that they record these in a secure place and not lose
them. If they are lost Midcoast Internet does reserve the right to require
proof of identification and domain account ownership to either change
or, reacquire, the username and password.
Internet hackers are a constant threat to the security of ISPs. For
this reason, Midcoast Internet has a security firewall for its servers.
This firewall blocks everyone who does not use Midcoast Internet to
get an Internet connection. We can, and do allow people a way through
the firewall on a case by case basis. Midcoast Internet reserves the
right to restrict access past our firewall to protect our interests,
as well of the interests of our customers and their web pages. Our carefully
guarded firewall is one of the many features and benefits of doing business
with Midcoast Internet for web hosting.
If you feel that there has been a violation of our AUP please report
this immediately to MIS for investigation.
If you have any further questions regarding our web hosting policies
please be sure to give us a call at 207-594-8277 during normal business